Multilingual content2008

Transport for London Visit site

Overview

Transport for London has a commitment to provide its key content in 15 languages other than English that are most commonly spoken by visitors and residents in London.

Involvement

This project required a lot of research on best practice for presentation of multilingual content. Iconography such as flags and maps were discounted as they don't adequately represent the concept of language. Several designs were presented to users who spoke languages other than English, and the collection of different characters proved to be the most effective. On a technical level CSS image replacement was chosen for non-latin languages to ensure all users saw the correct character sets, regardless of their own language and their own software setup.