Gmail launched a new look a few weeks ago. In my mind it was nothing particuarly revolutionary, just a general tightening of the design. Still, in essence, the same old Gmail.
Since this launch, I’ve noticed that Google is keen to hear my feedback on the new design.
At first I just hit the close button. The second, third and possibly fourth time I did the same. Possibly the fifth time it appeared, I actually gave them feedback, telling them not to worry — the new design was fine, but please stop pestering me with the pop up.
Yet it kept coming back. It’s like a zombie: it won’t die unless you shoot it in the head. But the problem is, I don’t know where the head is.
Last Sunday, I knew I was going to be on my computer most the day doing work. First thing that greeted me when I checked my email? Of course, the pop up. So between now and then I’ve been taking screenshots every time it’s appeared. Between now and then, I’ve restarted Chrome and my computer several times, logged in and out of Google, submitted more feedback begging for them to stop bugging me and even took the damn tour of their new Gmail in a vain effort to get this black box out of my inbox. And it’s the same situation on my work computer: at least a few times a day, my little black box friend will rear its ugly little head.
I’ve feedback to Google twice about this, and heck I’ve even tried tweeting Gmail. What can possibly stop this menace?
Now, this is where I’m interested to see whether this is just a personal overreaction to a tiny detail. I’m a bit obsessive about details. I have zero unread emails in my inbox, and it sends a cold shiver down my spine when I see people with even a few unread emails not attended too. Perhaps this pop up is annoying me because it’s interfering with my carefully groomed email environment?
Or maybe it’s more that when a user sees an ‘x’ icon on anything, it’s an expectation that once you have clicked on that ‘x’, whatever dialogue is attached will disappear, forever, unless the user takes action that justifies its return.
And I haven’t done anything to justify its return. Why are Google doing this? Is the code to keep it hidden broken, or is a strategy to painfully wring as much feedback out as possible?
And is this annoying anyone else as much as me?
Update, 17th November 2011: Well, seems I’m not the only one who’s been bugged by this: http://www.google.co.uk/search?gcx=w&sourceid=chrome&ie=UTF-8&q=google+new+look+feedback+popup
But, that said, I haven’t seen the pop up for a few days. Hooray!