Archive for the ‘Social media’ Category

Apple, iOS and how screenshots help build experiences

Monday, November 28th, 2011

I’m an Android user. My HTC Hero is looking a bit worse for wear these days and I’ll probably upgrade it soon. The iPhone is a great phone and all, but rarely do I feel Apple envy: except for when I was try to take screenshots on my Android for a previous blog post. In fact, I resurrected my old iPod touch from the depths of my ‘gadget box’ — and it performed the task splendidly.

Apart from this being inconvenient, it struck me that being able to take screenshots — and more importantly sharing them — really adds a lot to the experience of a device.

Damn You Autocorrect! is a perfect example of this: people collecting examples of the iPhone’s quirky autocorrect and sharing them.

On Facebook many of my friends share screenshots. I often do as well when I see something worth sharing. For instance, last week I saw this bizarre image on the Malaysian Airways website and put it up on Facebook:

Oh, men! Yes we’re so trying, but you women still love us!

Had I not been on my desktop, I would not have been able to share this given the capabilities of my Android phone.
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Eurostar: a bit of irony and some great customer service

Saturday, November 26th, 2011

Looking into booking Eurostar tickets for next year and I encountered this:

The old chestnut of Flash banners overlaying any object on the page. But the irony here is that the Flash banner is advertising Eurostar’s flash sale. Oops.

Actually, I choose to blame UKBA — if it wasn’t for the strike next week, the info box here wouldn’t be pushing the banner down.

But kudos to Eurostar…

Stellar social media service!

Spotify and Facebook: No more guilty pleasures

Monday, September 26th, 2011

The full implications of Spotify and Facebook’s love-in became quite apparent today. The first point of controversy: you now need a Facebook account to create a new Spotify account. I’ve already got a Spotify account and a Facebook account so this didn’t really bother me, even though I think it’s a strange and exclusive move (as in, excluding non-Facebook users).

But when I got home this evening and logged into Spotify, it dawned on me that Spotify and Facebook really, really want me to combine my accounts:

Spotify Loves Social

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Facebook design changes: user experience and the user environment

Wednesday, September 21st, 2011

So, Facebook rolled out some new design changes today. From the moment I heard about it, I think everyone knew that it’d be big yet ultimately dull news.

As one friend put in a succinct Facebook update:

That time of the year has come again – Facebook layout changes

Side effects will include a barrage of posts from people who claim it has caused them distress, anxiety, agitation, blurred vision, hair loss, insomnia, diarrhoea and erectile dysfunction.

Users hate change. Redesigns at best are met with softly spoken praise; at worst with fury and backlash.

As a designer I always try to stifle my inner-user when dealing with a new design. I try to understand and appreciate the thought behind it, knowing only too well how much time, thought and discussion has been put into every minute detail.

But what also really fascinates me is after using a new design of a site, seeing what others think of it, and trying to reconcile their thoughts with not only my own opinion of the design, but what I think was the strategy behind the design itself.
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Google +/- ?

Sunday, July 3rd, 2011

Three days in to using Google+ and it’s clear the platform is really well executed and highly polished.

However, the few threads going on in my stream are all related to Google+ itself — almost like a meta social network. As one friend remarked:

‘Right, since it seems Google+ is the place to talk only about Google+, i’ll continue the trend: Create a Circle, and then delete it…. enjoy the animation :-)’

Since it’s currently invite only, it’s understandable that activity on the network is fairly light. But what’s a social network without the social side? I wonder if Google are restricting sign ups just to ensure the service doesn’t collapse under the influx of users?

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User experience and the touchy subject of personal taste

Sunday, June 26th, 2011

I signed up to Songkick yesterday: a great idea for a site that lets you track when your favourite artists are performing nearby. I chose to login using Facebook Connect and got this list of suggested artists:

Songkick

Coldplay as the first recommendation? I can’t stand Coldplay!

I found myself quite indignant at being recommended I like Coldplay. But it’s not really about Coldplay, it’s about being suggested I engage with something I really don’t like. (So if you like Coldplay, please just think of your least favourite band in this scenario!)

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How (not) to use Twitter

Thursday, June 23rd, 2011

From my Twitter timeline this morning:

FFA Tweet

I think the FFA are missing the point of microblogging. For starters, I can’t read backwards. But wait, which order should I read it in? It’s like some sort of bizarre-o palindromic press release.

Wouldn’t this be more succinct?

FFA Tweet

The slow decline of Flickr

Sunday, June 19th, 2011

I used to be a Flickr addict. I would shoot as much as I could and upload at least a few days a week. But the past few months, I’ve found myself spending less and less time on the site. Why?

Flickr Stats
Part of it is definitely the improvement in Facebook’s handling of photos. Facebook now provides higher quality images and the ability to share my photos with a much larger selection of friends.

And that’s where I think Flickr is starting to fall behind: there is a distinct lack of updates and new ‘features’ on the site. Twitter and Facebook are always tweaking their interface (with varying degrees of success and often with a fair bit of controversy). But the last major interface update I can remember was to sharing photos in March 2011. And that was hardly a massive new feature.

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Facebook, privacy and the mystery of l.php

Wednesday, June 8th, 2011

Referrals on your site from Facebook? Good luck getting any sort of idea who sent you there. Unless it’s from a public page, all you’re bound to see is one simple referring URL: http://www.facebook.com/l.php. Facebook ‘wraps’ all links on Facebook within this simple file — once you click on a link in Facebook, l.php will ‘redirect’ you to the actual URL. Why Facebook does this is unclear. Possibly to protect user’s anonymity when accessing links — or is it something more strategic?

Given Facebook’s perennial privacy issues, seemingly providing its users such anonymity when accessing links seems out of character. Twitter links can be tricky to track, but since most accounts are public it’s fairly easy to track what users have linked to you by using services such as the bit.ly info page or topsy.com (but not Twitter’s search, because it’s utterly rubbish).

Are Facebook genuinely protecting users from being seen in referrals, or are they just harvesting all this data for themselves? Are they planning to keep it secret and build up better ‘user profiles’ (probably, which is quite scary) or will they launch some sort of premium API service where websites can see what Facebook users are accessing their site? (even scarier, although the privacy implications of this are massive).

But perhaps Facebook do have a strange sense of privacy for their users. There’s no way to know how many people have viewed your profile on Facebook (although countless malware applications claim to do so, and such a feature is no doubt a reason they propagate so successfully). This is probably for the best, as if they enabled something like that there’s a good chance many relationships would get quite awkward. Suddently realising some person you met at a party three years ago constantly looks at your profile would no doubt be very unnerving — nevermind if it was someone such as a close friend’s partner.

Scarily, only a few weeks back I discovered LinkedIn does exactly this: you can opt-in to see who can see your profile, and people you view can also see that you’ve looked. I find this quite creepy — would Facebook ever do this? I doubt, and really hope that they don’t.

Star Wars: May the 4th (be with you)

Wednesday, May 4th, 2011

After enduring a countdown that was meant to ‘reveal all’ at 6am PST/2pm BST, the May the 4th Star Wars site promptly fell over for a good hour and a half, either showing broken pages, MySQL errors or just redirecting to Foxmovies.com.

3:30pm BST and it’s finally here: a mammoth Flash site with an interesting viral twist: you have to share it on various social media platforms to reveal all. It even has a leaderboard by country showing whose shared it the most.

Now I can’t work out if this is genius or a scam. I love the mystery aspect of this, but am I reluctant to share just because it’s Star Wars? Probably. Because if I did click ‘share’ and revealed a high res image of Jar Jar Binks, I would not be happy.

Yet what if it was for the latest trailer for the latest Call of Duty game or the new kit of my favourite football team? Then of course I would.

Not this time Lucas, not this time — this is a brand trust problem. I’m not ‘liking’ you because I just don’t trust your brand anymore.

(Unless your announcement is the unadulterated release of the original Star Wars trilogy with all the new crap taken out, then I’ll gladly like your little website!)